TOGAF Case Study for Dynamics CRM / Power Platform
How I Applied TOGAF to Build a Custom CRM from Scratch Introduction I decided to write this article based on a real-world case study where I successfully implemented TOGAF principles while developing a custom CRM solution using Power Platform . My goal is to help you understand what TOGAF is and how it can be applied efficiently to enterprise architecture projects. Background The organization was struggling with scattered customer data. Information was stored in spreadsheets, physical files, and disconnected systems. This led to inefficiencies, lost information, and difficulty in tracking customer interactions across departments. To resolve this, the company decided to develop a custom-built CRM solution from scratch , ensuring it mimicked their existing processes while following TOGAF principles. The goal was to integrate the CRM with power plant production data and the company's ERP system, ensuring seamless data flow and improving overall efficiency. Applying TOGAF for CRM Integ...
